Our Commitment
At the onset, we thank you for your faith in our brand and entrusting us with your smile. We're working to help our customers with teeth alignment, enabling them to smile better and feel better about themselves.
Every single customer goes through education and counseling done prior to physical visit, followed by an in person teeth scan / impression using modern equipment at your home or under the guidance of our experts at experience centers. In case of home visits - our experts travel from afar to enable you to get access to these solutions conveniently.
We follow a rigorous process to understand your areas of concern and improvement and customize your detailed 3d plan based on the inputs given by you and captured by our experts. Our experts work all round the clock using our advanced software to facilitate a live treatment plan for you at your home/ in our premises.
These plans are explained to you in detail. As soon as the payment is collected - detailed 3d planning, cad cam designing and aligner printing custom made for you - starts in our backend within 15 minutes of payment collection. This is done to enable you to get your smile kit within 1-2 weeks, earlier if possible - no matter which part of the country you are in. The payment along with the consent shared by you is considered as an approval and confirmation from you to go ahead with expert designing and printing of your custom fit Aligners.
Cancellation
Should our experts feel that your case cannot be treated with aligners, we will issue a full refund of your money within a period of 15-30 days on the grounds that treatment is not possible.
However, post making any payment, if you, due to a change of mind, or any other reason decide to not proceed with the treatment and want to cancel the treatment, any refund will be subject to the following cancellation policy
Charges
1. If your plan entails any diagnostic or pre-delivery clinical procedures, upon cancellation, you will be subject to the following cancellation charges against any partial or full payment that you may have made.
Time Frame (From the time of first payment)
If cancellation is requested within 7 days of first payment
Cancellation charges of 5000 will be applicable
If cancellation is requested between 7 - 14 days of first payment
Cancellation charges of 11000 will be applicable
If cancellation is requested after 14 days of first payment
Complete amount is non-refundable
2. If your plan does not entail any diagnostic or pre-delivery clinical procedures, then you are subject to the following cancellation charges against any partial / full payment that you may have made
Time Frame (From the time of first payment)
If cancellation is requested within 24 hours of first payment
Cancellation charges of 5000 will be applicable
If cancellation is requested between 24-48 hours of first payment
Cancellation charges of 11000 will be applicable
If cancellation is requested after 48 hours of first payment
Complete amount is non-refundable
Please note that in addition to cancellation fee, refunds processed may also be subject to 3rd party transaction charges, processing fees and any other charges that may be levied upon you in cases of cancellation/rejection of 3rd party loans / EMIs as may be applicable
Mode of Refund & Timeline
The refund amount, if any, shall be credited to the predesignated bank account within a period of 30 business days from the date of the approval of the refund granted.